2 Replies Latest reply on Oct 21, 2020 2:30 AM by Sergey Smirnov

    My search error at incident console (ARS 19.08)

    Sergey Smirnov
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      Hello!

      ARS 19.08 (SR_1908_20200807_CU_ALL)

      Incident console has button - filter control (my searches).

      If the created qualification has $\DATE$ that add throught advanced qualification like:

      then next time to click on that filter i have error:

      Check logs, filter SHARE:BRE_CnvrtQualSvc_ToLocalizedFormat at action 1

      get error:

      Application-Parse-Qual "HPD:Help Desk"  'Submit Date'  >  $\DATE$-172800

      Exit code: 1  Value:

      Error evaluating assignment for field 304328790

      com.bmc.arsys.domain.etc.ARException: ERROR (1587): Ссылка на неизвестное поле в строке поиска.;  at position 18 ( '$\DATE$-172800' )

        • 1. Re: My search error at incident console (ARS 19.08)
          Cleber Souza

          Hi Sergey,

           

          I ran this test on my 20.02 environment and had no issues. However, I am not using a localized view so the active link that you list on your post was never triggered.

           

          Service Action:

                  /* Fri Oct 16 2020 18:51:16.9410 */    Start filter processing (phase 1) -- Operation - SERVICE on SHARE:QualBuilder -

                  /* Fri Oct 16 2020 18:51:16.9410 */  Checking "SHARE:BRE_CnvrtQualSvc_CnvrtUsingARDBC" (95)

                  /* Fri Oct 16 2020 18:51:16.9410 */    --> Failed qualification

                  /* Fri Oct 16 2020 18:51:16.9410 */  Checking "SHARE:BRE_CnvrtQualSvc_ToDBNameFormat" (100)

                  /* Fri Oct 16 2020 18:51:16.9410 */    --> Passed -- perform actions

                  /* Fri Oct 16 2020 18:51:16.9410 */         0 : Set Fields

                  /* Fri Oct 16 2020 18:51:16.9410 */ Application-Parse-Qual-L "HPD:Help Desk" ""  'Submit Date'  >  $\DATE$ - 172800

                  /* Fri Oct 16 2020 18:51:16.9440 */ Exit code: 0  Value: 4\2\1\3\3\2\2\1\4\2\2\172800\

                  /* Fri Oct 16 2020 18:51:16.9440 */               Qualification (500182000) = 4\2\1\3\3\2\2\1\4\2\2\172800\

                  /* Fri Oct 16 2020 18:51:16.9450 */         1 : Set Fields

                  /* Fri Oct 16 2020 18:51:16.9450 */ Application-Format-Qual "HPD:Help Desk" 4\2\1\3\3\2\2\1\4\2\2\172800\

                  /* Fri Oct 16 2020 18:51:16.9470 */ Exit code: 0  Value: 'Submit Date' > $\DATE$ - 172800

                  /* Fri Oct 16 2020 18:51:16.9470 */               Qualification (500182000) = 'Submit Date' > $\DATE$ - 172800

                  /* Fri Oct 16 2020 18:51:16.9470 */  Checking "SHARE:BRE_CnvrtQualSvc_ToDBNameFormat_ARDBC" (100)

                  /* Fri Oct 16 2020 18:51:16.9470 */    --> Failed qualification

                  /* Fri Oct 16 2020 18:51:16.9470 */  Checking "SHARE:BRE_CnvrtQualSvc_ToLocalizedFormat" (100)

                  /* Fri Oct 16 2020 18:51:16.9470 */    --> Failed qualification

                  /* Fri Oct 16 2020 18:51:16.9470 */  Checking "SHARE:BRE_CnvrtQualSvc_ToLocalizedFormat_ARDBC" (100)

                  /* Fri Oct 16 2020 18:51:16.9470 */    --> Failed qualification

                  /* Fri Oct 16 2020 18:51:16.9470 */    End of filter processing (phase 1) -- Operation - SERVICE on SHARE:QualBuilder -

           

           

          In your environment, is Active Link SHARE:BRE_CnvrtQualSvc_ToDBNameFormat being triggered the same way that it is been on mine?

           

          Hopefully this helps you with your troubleshooting

           

          Thank you

           

          Cleber

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          • 2. Re: My search error at incident console (ARS 19.08)
            Sergey Smirnov

            Thank you for your clarification. Indeed, the problem was in the custom objects, fixed, everything works