6 Replies Latest reply on Oct 20, 2020 12:32 PM by Victor Flavio Ferreira Moises

    The SLA time divergence between SMARTI and Remedy

    Victor Flavio Ferreira Moises
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      Hi Expert's,

      Can you help me?

      I have a problem, the SLA end time is divergent between SMARTI and Remedy, in the Remedy it is correct.

       

      The timezone the SmartIt and the Remedy are equals.

       

      See the print below:

       

       

       

      Best regards,

       

      Victor Moisés.