5 Replies Latest reply on Oct 16, 2020 2:52 AM by Andrej Kajzer

    Building SVT i get an error

    Andrej Kajzer
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      Hi!

       

      I get this error when try to build SVT. No idea what exactly could be wrong since i tried to change and fix all defined qualifications on SVT but still get the same error at the end.

       

      14:11:41 15 okt 2020  

      14:11:41 15 okt 2020  ***************************************************************************

      14:11:41 15 okt 2020  Start Create-Rule Processing ...

      14:11:41 15 okt 2020  Command: "Create-Rule"; form "SLM:RuleDefinition"; guid: "AGGAA5V0FS4L0AQ8IRIVQ704K04IC2"; EntryIdString "000000000006676"

      14:11:41 15 okt 2020  Looking up events, conds & actions for rule "SLM04001_1010_Incident After 30min (not in progress) - MgrA_BR"

      14:11:41 15 okt 2020  

      14:11:41 15 okt 2020  Interpreting Rule: SLM04001_1010_Incident After 30min (not in progress) - MgrA_BR

      14:11:41 15 okt 2020  Building filters on form: HPD:Help Desk

      14:11:41 15 okt 2020  Event Guid is AGGAA5V0FS4L0AQ8IRIVQ704K04IBV

      14:11:41 15 okt 2020  Condition Guid is: AGGAA5V0FS4L0AQ8IRIVQ704K04IBX

      14:11:41 15 okt 2020  Action Guid is AGGAA5V0FSQHPAQ8IKEIQ70H657804

      14:11:41 15 okt 2020  Execution order for rule :  700

      14:11:41 15 okt 2020 

      14:11:41 15 okt 2020  Event Processing ...

      14:11:41 15 okt 2020  Completed processing Data Event (ProcessDataEvent) :  SLM04001_1010_Milestone_DE

      14:11:41 15 okt 2020 

      14:11:41 15 okt 2020  Condition Processing ...

      14:11:41 15 okt 2020  Processing Condition :  SLM04001_1010_ExecuteIf_Condition.

      14:11:41 15 okt 2020  Completed processing condition  :  SLM04001_1010_ExecuteIf_Condition

      14:11:41 15 okt 2020  returning 0

      14:11:41 15 okt 2020  Condition :  ('Status' < "In Progress") AND '300425300' = "SLGAA5V0FSQHPAQ8IKB0Q70H3678HK"

      14:11:41 15 okt 2020 

      14:11:41 15 okt 2020  Action Processing ...

      14:11:41 15 okt 2020  SrcObj: ; RefObj:SL001143D417CBsXFOQwuS6MAgFscA ; DestObj:SLM_MILESTONELOGGING

      14:11:41 15 okt 2020  Processing Push Fields Action :  SLM04001_SLGAA5V0FSQHPAQ8IKB0Q70H3678HK_MSLog_SVA.

      14:11:41 15 okt 2020  Completed processing Set values Action :  SLM04001_SLGAA5V0FSQHPAQ8IKB0Q70H3678HK_MSLog_SVA.

      14:11:41 15 okt 2020  SrcObj:SL001143D417CBsXFOQwuS6MAgFscA ; RefObj:SL001143D417CBsXFOQwuS6MAgFscA ; DestObj:

      14:11:42 15 okt 2020  Processing Set Fields Action :  Notify Incident Assignee Group Manager.

      14:11:42 15 okt 2020  Completed processing Set values Action :  Notify Incident Assignee Group Manager.

      14:11:42 15 okt 2020  Completed processing Action Sequence: SLM04001_1010_ActionSeq

      14:11:42 15 okt 2020 

      14:11:42 15 okt 2020  Generating AR Workflow ...

      14:11:42 15 okt 2020  Workflow::Delete - Delete using Name in SLM:RuleDefinition

      14:11:42 15 okt 2020  

      14:11:42 15 okt 2020  ruleName: SLM04001_1010_Incident After 30min (not in progress) - MgrA_BR

      14:11:42 15 okt 2020  Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - Delete entries with qualification = "'490003300' LIKE "%SLM04001_1010_Incident After 30min (not in progress) - MgrA_BR%""

      14:11:42 15 okt 2020  Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - No Entries found to delete from SLM:RuleFilterRegistration form

      14:11:42 15 okt 2020  Start generating AR Workflow...

      14:11:42 15 okt 2020  Workflow::DoDataEvents - Processed Data Event (DoDataEvents)): SLM04001_1010_Milestone_DE

      14:11:42 15 okt 2020  Workflow::UpdateWorkflowActions - Processing AR Push Fields Action

      14:11:42 15 okt 2020  Push Field FieldId = 300317400l

      14:11:42 15 okt 2020  Push Field Assign Value = Incident After 30min (not in progress) - MgrAssign

      14:11:42 15 okt 2020  Error while parsing the qualification string.

      14:11:42 15 okt 2020  Status List : 14:11:42 15 okt 2020 1 items

      Status Struct :

         Message type : ERROR

         Message number :  4558

         Message:  Qualification line error

         Appended Text:   at position 9.

       

       

      14:11:42 15 okt 2020  Error interpreting rule - AR Workflow could not be created.

        • 1. Re: Building SVT i get an error
          Cleber Souza

          Hello Andrej,

           

          Was this target exported / imported from another environment? Can you share screenshots with details of your Terms And Conditions, Start When / Stop When, Milestones, etc?

           

          Thank you

           

          Cleber

          • 2. Re: Building SVT i get an error
            Andrej Kajzer

            Not imported SVT.

             

            SVT configuration attached below. Please let me know if you need something else.

             

            • 3. Re: Building SVT i get an error
              Yoko Inori

              Please remove hyphen ( - ) from milestone title "Incident After 30min (not in progress) - MgrAssign" to resolve this error.

               

              Please check Note in Creating a notification action - Documentation for BMC Service Level Management 20.02 - BMC Documentation

              1 of 1 people found this helpful
              • 4. Re: Building SVT i get an error
                Andrej Kajzer

                I did what you suggest and i still get an error. So this is not the case.

                 

                09:50:32 16 okt 2020  

                09:50:32 16 okt 2020  ***************************************************************************

                09:50:32 16 okt 2020  Start Create-Rule Processing ...

                09:50:32 16 okt 2020  Command: "Create-Rule"; form "SLM:RuleDefinition"; guid: "AGGAA5V0FS4L0AQ8IRIVQ704K04IC2"; EntryIdString "000000000006676"

                09:50:32 16 okt 2020  Looking up events, conds & actions for rule "SLM04001_1010_Check After 30min (not in progress) Notify Mg_BR"

                09:50:32 16 okt 2020  

                09:50:32 16 okt 2020  Interpreting Rule: SLM04001_1010_Check After 30min (not in progress) Notify Mg_BR

                09:50:32 16 okt 2020  Building filters on form: HPD:Help Desk

                09:50:32 16 okt 2020  Event Guid is AGGAA5V0FS4L0AQ8IRIVQ704K04IBV

                09:50:32 16 okt 2020  Condition Guid is: AGGAA5V0FS4L0AQ8IRIVQ704K04IBX

                09:50:32 16 okt 2020  Action Guid is AGGAA5V0FSQHPAQ8IKEIQ70H657804

                09:50:32 16 okt 2020  Execution order for rule :  700

                09:50:32 16 okt 2020 

                09:50:32 16 okt 2020  Event Processing ...

                09:50:32 16 okt 2020  Completed processing Data Event (ProcessDataEvent) :  SLM04001_1010_Milestone_DE

                09:50:32 16 okt 2020 

                09:50:32 16 okt 2020  Condition Processing ...

                09:50:32 16 okt 2020  Processing Condition :  SLM04001_1010_ExecuteIf_Condition.

                09:50:32 16 okt 2020  Completed processing condition  :  SLM04001_1010_ExecuteIf_Condition

                09:50:32 16 okt 2020  returning 0

                09:50:32 16 okt 2020  Condition :  ('Status' < "In Progress") AND '300425300' = "SLGAA5V0FSQHPAQ8IKB0Q70H3678HK"

                09:50:32 16 okt 2020 

                09:50:32 16 okt 2020  Action Processing ...

                09:50:32 16 okt 2020  SrcObj: ; RefObj:SL001143D417CBsXFOQwuS6MAgFscA ; DestObj:SLM_MILESTONELOGGING

                09:50:33 16 okt 2020  Processing Push Fields Action :  SLM04001_SLGAA5V0FSQHPAQ8IKB0Q70H3678HK_MSLog_SVA.

                09:50:33 16 okt 2020  Completed processing Set values Action :  SLM04001_SLGAA5V0FSQHPAQ8IKB0Q70H3678HK_MSLog_SVA.

                09:50:33 16 okt 2020  SrcObj:SL001143D417CBsXFOQwuS6MAgFscA ; RefObj:SL001143D417CBsXFOQwuS6MAgFscA ; DestObj:

                09:50:34 16 okt 2020  Processing Set Fields Action :  Notify Incident Assignee Group Manager.

                09:50:34 16 okt 2020  Completed processing Set values Action :  Notify Incident Assignee Group Manager.

                09:50:34 16 okt 2020  Completed processing Action Sequence: SLM04001_1010_ActionSeq

                09:50:34 16 okt 2020 

                09:50:34 16 okt 2020  Generating AR Workflow ...

                09:50:34 16 okt 2020  Workflow::Delete - Delete using Name in SLM:RuleDefinition

                09:50:34 16 okt 2020  

                09:50:34 16 okt 2020  ruleName: SLM04001_1010_Check After 30min (not in progress) Notify Mg_BR

                09:50:34 16 okt 2020  Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - Delete entries with qualification = "'490003300' LIKE "%SLM04001_1010_Check After 30min (not in progress) Notify Mg_BR%""

                09:50:34 16 okt 2020  Workflow::DeleteRuleFilRegAndFilAssocAndWorkflow - No Entries found to delete from SLM:RuleFilterRegistration form

                09:50:34 16 okt 2020  Start generating AR Workflow...

                09:50:34 16 okt 2020  Workflow::DoDataEvents - Processed Data Event (DoDataEvents)): SLM04001_1010_Milestone_DE

                09:50:34 16 okt 2020  Workflow::UpdateWorkflowActions - Processing AR Push Fields Action

                09:50:34 16 okt 2020  Push Field FieldId = 300317400l

                09:50:34 16 okt 2020  Push Field Assign Value = Check After 30min (not in progress) Notify MgrAssign

                09:50:34 16 okt 2020  Error while parsing the qualification string.

                09:50:34 16 okt 2020  Status List : 09:50:34 16 okt 2020 1 items

                Status Struct :

                   Message type : ERROR

                   Message number :  4558

                   Message:  Qualification line error

                   Appended Text:   at position 6.

                 

                 

                09:50:34 16 okt 2020  Error interpreting rule - AR Workflow could not be created.

                • 5. Re: Building SVT i get an error
                  Andrej Kajzer

                  Also () was the problem. I remove () from the Milestone title and it is working fine.

                   

                  Thanks!!!