7 Replies Latest reply on Oct 19, 2020 7:38 AM by Pallavi Hadavale

    Retrigger Service Request Approval Signature

    Vinayak Navada
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      Dear Expert,

       

      Few Service Request approvals got stuck in waiting approval without signature when Approval plugin was slow and after restart the approval signature did not get attached.

       

      I tried modifying the status from Request Interface form by changing the status back to Draft-Submitted, still no signature is created(for all approval type ie. Manager, level, adhoc, custom).

       

      Is there a way to retrigger/create approval signatures for all these requests from backend without creating a new service request ?

       

      Regards,