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It shouldn't be difficult to add Reminders which are used in other application as option selectable from Functions in Asset Management for manual reminders, nor to programmatically control creation or modification of reminder request in CFG:Reminders when expiration date is changed; that way no custom scheduler would be required to send message at appropriate time.
Hello Sinisa. You spoke about reminders but I'm not seeing that anywhere in the configuration area of the Track-It console. Are you talking about the "Repeat" section in the Actions Schedule of the business rule? I opened a case with BMC last week and they said what I am looking to do is not possible so I thought I'd see if anyone in the BMC Community had any luck with this.
I was thinking of Remedy, which is probably why Matt moved your discussion to this community. As to whether similar function is available in Track-It!, I'm afraid you'll have to ask someone more acquainted with that product.
Thanks. That explains it. I thought that I created this in the Track-It forum.