9 Replies Latest reply on Oct 12, 2020 3:35 PM by Richard Rowe

    Is there a way to re-categorize tickets in batches

    Chris Webb
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      I'm trying to clean up all of our tickets (about 213,000) from our migration from 11.4 to 2020.2 and I'm simplifying our category structure. Is there way for me to re-categorize tickets in batches? For example, I have tickets in Infrastructure/Hardware/Computers. Is there a way for me to change the category of all tickets in Computers to Hardware?