3 Replies Latest reply on Oct 6, 2020 4:50 AM by Arun Mungase

    Import SRD - Authentication failure - Version 20.02

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      Hi All,

       

      Authentication failed error when trying to import an SRD.

       

      Have changed the Application password on Server Information form.

      Have reset the password on UDM:RAppPassword form

      Able to successfully connect to an pentaho transformation job OR transformation.

       

      Is this a configuration issue?

       

      Thanks,

       

      INFO  06-10 08:57:24,289 - SRM Import File and Data - Start of job execution

      INFO  06-10 08:57:24,294 - SRM Import File and Data - Starting entry [SRM Download Import File Attachment]

      INFO  06-10 08:57:24,299 - SRM Download Import File Attachment - Loading transformation from repository [SRM Download Import File Attachment] in directory [/]

      INFO  06-10 08:57:24,698 - SRM Download Import File Attachment - Dispatching started for transformation [SRM Download Import File Attachment]

      ERROR 06-10 08:57:24,827 - ARDatabase - Authentication failed

      ERROR 06-10 08:57:24,827 - ARDatabase - ERROR (623): Authentication failed;

      at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(ApiProxyJRpcBase.java:300)

      at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(ApiProxyJRpcBase.java:172)

      at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(ProxyJRpc.java:228)

      at com.bmc.arsys.api.ARServerUser.verifyUser(ARServerUser.java:1213)

      at com.bmc.arsys.api.ARServerUser.login(ARServerUser.java:477)

      at com.bmc.arsys.pdi.utils.ARDatabase.normalConnect(Unknown Source)

      at com.bmc.arsys.pdi.utils.ARDatabase.connect(Unknown Source)

      at org.pentaho.di.core.database.Database.connect(Database.java:344)

      at com.bmc.arsys.pdi.arinput.ARInputStep.init(Unknown Source)

      at org.pentaho.di.trans.step.StepInitThread.run(StepInitThread.java:69)

      at java.lang.Thread.run(Unknown Source)

       

       

      ERROR 06-10 08:57:24,827 - ARDatabase - Reload passwords and see if we get new password

      ERROR 06-10 08:57:24,838 - AR Input Get Import File - Error Connecting to ARSystem

      ERROR 06-10 08:57:24,838 - AR Input Get Import File - org.pentaho.di.core.exception.KettleDatabaseException:

      Error occured while trying to connect to the database

      ERROR (623): Authentication failed;

       

       

      at com.bmc.arsys.pdi.utils.ARDatabase.normalConnect(Unknown Source)

      at com.bmc.arsys.pdi.utils.ARDatabase.connect(Unknown Source)

      at org.pentaho.di.core.database.Database.connect(Database.java:344)

      at com.bmc.arsys.pdi.arinput.ARInputStep.init(Unknown Source)

      at org.pentaho.di.trans.step.StepInitThread.run(StepInitThread.java:69)

      at java.lang.Thread.run(Unknown Source)

      Caused by: ERROR (623): Authentication failed;

      at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(ApiProxyJRpcBase.java:300)

      at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(ApiProxyJRpcBase.java:172)

      at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(ProxyJRpc.java:228)

      at com.bmc.arsys.api.ARServerUser.verifyUser(ARServerUser.java:1213)

      at com.bmc.arsys.api.ARServerUser.login(ARServerUser.java:477)

      ... 6 more

       

       

      ERROR 06-10 08:57:24,838 - AR Input Get Import File - Error initializing step [AR Input Get Import File]

      ERROR 06-10 08:57:24,839 - SRM Download Import File Attachment - Step [AR Input Get Import File.0] failed to initialize!

      ERROR 06-10 08:57:24,839 - SRM Download Import File Attachment - Unable to prepare for execution of the transformation

      ERROR 06-10 08:57:24,839 - SRM Download Import File Attachment - org.pentaho.di.core.exception.KettleException:

      We failed to initialize at least one step.  Execution can not begin!

       

       

       

       

      at org.pentaho.di.trans.Trans.prepareExecution(Trans.java:1175)

      at org.pentaho.di.trans.Trans.execute(Trans.java:632)

      at org.pentaho.di.job.entries.trans.JobEntryTrans.execute(JobEntryTrans.java:1076)

      at org.pentaho.di.job.Job.execute(Job.java:780)

      at org.pentaho.di.job.Job.execute(Job.java:923)

      at org.pentaho.di.job.Job.execute(Job.java:572)

      at org.pentaho.di.job.Job.run(Job.java:461)

       

       

      INFO  06-10 08:57:24,842 - SRM Import File and Data - Finished job entry [SRM Download Import File Attachment] (result=[false])

      INFO  06-10 08:57:24,842 - SRM Import File and Data - Job execution finished