2 Replies Latest reply on Oct 6, 2020 6:41 AM by T. D.

    Cancelling a Service Request Waiting for Approval

    T. D.
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      I was wondering, if it is possible to cancel a Service Request that is in the status Waiting Approval.


      I know the user can log into SRM and cancel, but can an administrator cancel in the back-end.


      I see the SR in the "Service Requests" form, but the status is greyed out.


      We are on 9.1.04 patch 2.


      Thanks in advance!