7 Replies Latest reply on Sep 22, 2020 9:38 PM by Vandana Rattan

    Submit a Ticket - Task fulfillment not working

    Vandana Rattan
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      I am using Submit a Ticket module to create Incidents and Service Requests. I use Apex to set the Category, Request Definition, etc. In my Request Definitions I have added Fulfilment templates where I need tasks added. However when I submit the ticket, tasks don't get created. What could cause this to happen?

       

      Console - New Employee

       

       

      Task Fulfilment - New Employee

       

       

      Am I wrong in thinking that the tasks should get created automatically for tickets?

       

      TIA