Next level is next stage or same phase and level 2 approval on review phase?
What qualification are you using?
Thanks for looking into it.
The first phase is -> Request For Authorization : using this method able to approve/reject.
2nd phase : Request For Change getting this error.
Lets say some template having only "Request For Change " , I am able to approve. if I do again reject , its giving above error "The record related to this approval notification was previously updated to a state that cannot be further changed."
VenkateshTicket created on Sep 16, 2020 11:47 AM
Identified the issue and this is due to wrong template I used-AP:Detail-Signature.
We need to use this-AP:Detail and able to multiple times approve/change.
Your approach is incorrect.
Signatures can be approved or rejected once. Only pending status can be approved or rejected.
When you approve AP:Detail entry first time the change will move to next stage automatically.
No my approach is correct.
The first approach is working only once. After so many trials understood the requirement.
2nd approach, we need to trigger every, next level its change will approve until schedule state.
Anyway thanks your support.
I'm little unclear on what do you want to approve multiple times? When you are approving AP:Detail record that means you are approving that particular phase and not the approver signature. You should approve AP:Signature record.
For your 1st approach, when you were approving AP:Detail-Signature, which field you were using to set status as Approved/Rejected?