Create a formula field on incident object to calculate this example if (x >=y, true,false) now use this in quick view condition to highlight
Sent from my iPhone, please excuse any typos
Would you be able to point me in the direction of any documentation that would help with doing this? Unfortunately, we don't have anyone on-site with much Salesforce administration experience.
Disregard that thanks man, was able to get the formula created and working.