now I want to use a notification template and let it trigger in a flowset once the status of the case is set to closed.
But I think there is a bug when trying to assign the event in the "Send Notification Using Event" Element from the Process Designer.
When selecting the event, the Value gets to "undefined", which leads to an error when calling this process. Please have a look:
Can you verify that it is a bug or do I need to configure it somewhere?
(Tested on 20.02)
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for the event problem, try to set your browser language from DE to EN
The other question for the Send Notification when status is closed: I would try to create a rule - but this is just one approach for that.
If you need more informations feel free and ask
thank you, it works! And thanks for the idea for the rule. I think I need to combine it for the business needs.
Again thanks a lot!
you are welcome
I had the same issue a few weeks ago