4 Replies Latest reply on Sep 16, 2020 3:37 AM by Sean Middlemore

    Notify requestor on ticket close not including resolution note

    Sean Middlemore
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      Hi all,

       

      On our TI 2020 install I've added the field {TICKETRESOLUTIONNOTE} to the email that goes out when tickets are closed but TI isn't filling in this information. Is there a better way to include the resolution note on closure emails?

       

      Thanks,
      Sean