2 Replies Latest reply on Sep 11, 2020 6:19 AM by rodrigo barcat

    BMC Remedyforce: Add field in Activity Feed

    rodrigo barcat
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      How guys,

       

      My client wants to check if the effort included was made during non-work hours. This is because they have a different calculation with their customers.

       

      So, as each team has different schedules, it would be good for me to have a field to be checked, so that the operator can fill in the effort and report that it was done outside the schedule. It will be just a flag. Customer would not use it on incident console, only at activity feed. The new field could be placed below Duration.