2 Replies Latest reply on Sep 14, 2020 7:27 AM by Eric Butkovich

    Trackit 2020 Ticket history

    Eric Butkovich
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      Does TI 2020 provide a report or audit trail, or history for the ticket hand off from on tech to another?

       

      if technicians bounce a ticket around from one person to another, It would be nice to capture that history.