2 Replies Latest reply on Sep 7, 2020 4:17 AM by Gavin Young

    Where is Self service "Describe your issue" stored?

    Gavin Young
      Share This:

      Hi

       

      Have a query.

       

      We want to see what users are typing into this field. Obviously if they follow it to a form that is recorded but we want to know what users are typing here to ensure that we are matching correctly to user requirements.

       

      Cant see anywhere obvious that this is captured. Critical that we capture events that dont match a search term as these are the ones we need to assess.

       

      Thanks