6 Replies Latest reply on Sep 9, 2020 4:03 AM by abdallah hamaydeh

    Issues with Business Rules after 20.20.01 upgrade- FootPrints Service Desk

    Sonia Agarwal
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      Hi,

       

      I updated my  FP dev. environment recently with  20.20.01 version. I followed all the steps and everything seems fine. Published all the containers after the upgrade and restarted tomcat.

       

      I see at least 3 of my business rules are not working as they were before upgrade. I changed these rules to be Not Active and recreated them, they work only first time I update the ticket and then they stop working. 3 rules I noticed so far are onscreen rules.

       

      Has anyone else had this issue when they upgraded their FP environment?

       

      This is not my first upgrade in case anyone wondering.

       

      Thanks,
      Sonia