2 Replies Latest reply on Sep 4, 2020 6:53 AM by Amanda Lemmi

    Can I create a time tracking report for multiple ticket types?

    Amanda Lemmi
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      I am trying to create a report to show an agent's total recorded time spent in tickets over the past two weeks.  I am not able to select multiple ticket types in a time tracking report, and I am not able to select agent time tracking data in a cross-item report.  Is there a different way to create this report so that I can give managers a way to verify that their agents are recording all of the time spent working in tickets?