1 Reply Latest reply on Aug 30, 2020 11:20 AM by Richard Rowe

    Can a closed ticket be reopened

    Eric Butkovich
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      in Trackit 2020, can a closed ticked be reopened by either a business rule  on manual reopen?

        • 1. Re: Can a closed ticket be reopened
          Richard Rowe

          Hi Eric

           

          a closed ticket can be reopened And I would say yes to both manual or via a business rule.

           

          Manually, simply open the ticket, go to the status button and select Reopen Ticket (R).

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          The business rule would need a criteria set in order to create the action to open it. Though I’m not sure what would be the rationale to have a business rule perform such an action.

           

          Cheers

           

          Ricky