3 Replies Latest reply on Aug 28, 2020 2:10 AM by Edison Pioneer

    Normalization failed

    Edison Pioneer
      Share This:

      Hi all,

       

      We are on Helix 20.02

       

      I got a list of assets which failed to undergo the Normalization process.

       

      I have received a report which has many CI's along with Instance ID and reconciliation ID's. The excel sheet has below columns which leads me to believe its a report.

       

      AccountIDCITagClassIdCompanyCreateDateDatasetIdDepartmentInstanceIdItemLastModifiedByManufacturerNameModelModifiedDateNameNormalizationStatusProductTypeReconciliationIdentityRequestIdSubmitterType

       

      Next step is to check what went wrong and why they failed.

       

      I went to Normalization console on Atrium:Console and searched for Show all Job Runs with Status = "Failed" in the History page, but not even a single one appeared.

       

      I am perplexed as to why not even a single job appears there when I know normalization has failed.

       

      So I am unsure where to commence investigation.

       

      Last week, I had a similar issue but found some discrepancies in a few model names and manufacturer names in the following forms and fix the inconsistency -

      NE:ProductNameAlias

      PCT:ProductCatalog

      PCT:ProductCatalogSetup

       

      But for this issue, so far, I have only requested NE logs of all successful jobs, and now hoping to find something in there.

       

      Would someone kindly guide me as to how should I commence?