4 Replies Latest reply on Sep 24, 2020 12:54 PM by Amar Nair Nair

    I CAN'T SEE ID'S (TICKETS) IN CHATBOT

    Oscar Guzmán
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      Hello evervody,

       

      In the chatbot's conversation I can't see the id's when the ticket was created, but the ticket is in Digital Workplace, this don't happend with all users, someone knows how I can see the tickets from the chatbot with any users.

       

      I show you the behavior in the following image

       

      chat1.jpg

       

      In the next image is the correct behavior

      I appreciate a lot if someone has information about this behaviour.

       

      Regards.