this functionality is provided when you have DWP installed and the integration patch includes the additional Filters to create the Work Info entries and to create the social bridge entries for display in the console.
Are status update notifications for associated service requests, assuming you're using those, good enough? SYS:Notification Messages contains messages for such events, though their main purpose may not be creation of work logs.
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Search the filters with name "social" On HPD:Help Desk or corresponding app form