Clients side logs from user preference are not meant for Smart IT or DWP.
Usually you should check with BMC support. To troubleshoot this you should capture browser f12 logs network tab.
Thanks for taking interest in my issue.
Just a question if you don't mind - Are client side logs from classic remedy not applicable to capture DWP/ SmartIT side events because client side logs are enabled from AR, which has a separate web server (Apache Tomcat) of its own, and also SmartIT and DWP have their individual own? Just guessing.
What do you reckon?
You guess is incorrect. It is not because they have different web server or tomcat.
But application is completely different.
OK, thanks Sidhdesh.
Helpful as always