1 Reply Latest reply on Aug 4, 2020 12:51 AM by Svetoslav Iliev

    ARS File Deployer not working as it should

    Svetoslav Iliev
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      Hello guys,
      Need your help!
      We have installed two new AR servers 20.02 in server group.  When trying to import the deployment packages from the primary one we get the following error from the file deployer:
      Error: ARMigratePlugin:run() Exception caught trying in run()! null Cause :nullARMigrate: java.lang.NullPointerException com.bmc.arsys.api.ProxyJRpc.ARSetEntry(ProxyJRpc.java:1173) com.bmc.arsys.api.ARServerUser.setEntry(ARServerUser.java:4544) com.bmc.arsys.plugins.armigrate.ARMigrate.addAttachment(Unknown Source) com.bmc.arsys.plugins.armigrate.ARMigrate.importPackage(Unknown Source) com.bmc.arsys.plugins.armigrate.ARMigrate.dispatchOperation(Unknown Source) com.bmc.arsys.plugins.armigrate.ARMigrate.run(Unknown Source) java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) java.base/java.lang.Thread.run(Thread.java:835) <Package Entry ID: 000000000009328>
      From the second server we can import the package with no issues. I have came across some issues in previous versions. Is this something like a know issue or if you have any suggestion where i can look?
      The funny thing is that when we switch the positions of the servers and the secondary becomes primary we get the same error. We switched the servers positions in the AR+System+Server+Group+Operation+Ranking form. Is there an other place we might need to configure?

       

      What we have checked so far is the configuration of both servers and couldn't find anything out of the ordinary.

       

      Best regards,

      Svetoslav