2 of 2 people found this helpful
In fact, when you click the "copy from Knowledge base " link just above the description field within a Ticket, you are taken to the KB search, and from there you can specify exactly which word(s) you want to search from the KB.
Here is an example with from my test system, and this would work the same way with the word "printer" if this is present in a KB article Title :
The result shows all the matching articles which have the specified word inside.
IS this what you are looking for ?
1 of 1 people found this helpful
Thank you Romuald, this was very helpful.