6 Replies Latest reply on Aug 13, 2020 9:57 AM by Josue Araujo

    Multiple people connected by one user in SmartIT

    Josue Araujo
      Share This:


      Hello Team, I have detected with a customer that with a one user, two or three people connect to BMC SmartIT.

      For example:
      1.- Person 1, will connect to the server http://server_smartit:9000/smartit/app/ using the user testuser.

      2.- Person 2 perhaps at the moment, will connect to the server http://server_smartit:9000/smartit/app/ using the user testuser.

      Apparently people share the password to enter with the same user to BMC SmartIT

      I have seen that there are two tables in SmartIT:
      user_session: Table with the number of user requests during a period in which the user token is active. (in this table i can´t see the complete details of the user connections)

      device_token.- Table that associates a token to the device through which the user entered (1: iOS, 2: Android and 3: Web).

      But in neither of the two tables can you have detail of the access of people through the user.

      Is it possible to know the detail of the login of each person?

      Can i limit the access to one person per user, since each person enters from a different IP or Laptop?

      Thanks for the support.