I wanted to automate the clean up of people records in remedy using rest api's. We get an auto email from ad team that whenever users left company will get a list of users in the email.
Using this I need to restore the user license in remedy, to do this I need to make user offline and set license type to Read. What all things we need to take care when we are automating the people record cleanup.
Any ideas would be appreciated.
Set users password to some constant or invalidate it using run process. Also if there is still any open item(Inc/CRQ etc) assigned to that user.