2 Replies Latest reply on Jul 21, 2020 3:33 PM by Jason Miller

    RKM: How see Use and Viewed counters?

    Jason Miller
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      I have been searching to see if the Use Counter and the View Counter are exposed anywhere in RKM, Smart IT, or DWP?

       

      Looking through Communities and docs.bmc.com (where there is little info on these counters) it appears the only way to review the counts for an article is via a report (or the DB). I just wanted to double check that I am not missing something.

       

      Reviewing these numbers seems like it is an important part of the life-cycle process so I would think there would be more visibility on these counters.