5 Replies Latest reply on Jul 15, 2020 1:42 PM by Karen Triantafyllou

    Self Service Portal - Error point of retrieving ticket

    Karen Triantafyllou
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      Hi,

       

      I was wondering if anyone had come across an issue where the Self-Service presents this message when customer tries to view a ticket? "Error occurred while retrieving the support request. Please contact your system administrator"

       

       

       

      Its is only one user and also intermittent and not ticket specific.  I wanted to check if this has popped up for anyone else before putting it down to environmental issue.

       

      Thank you

      Karen