Nothing that I am aware of. I checked Workflow rules to see if anything was there. We have just two Workflow Rules listed for Change Requests and none of these apply to Change Request creation. Also, I looked email templates and I cannot see anything referencing the creation of a change request. Would there be any other place I would look? I am thinking my end-user was wrongly adamant we had this functionality before. I am continuing to test.
OK. I think I found the Workflow Rule. The Rule Criteria looks like this: $User.Id <> OwnerId && BMCServiceDesk__State__c = True && ISCHANGED(OwnerId). The criteria is evaluated at creation and every time it is edited. But it is not reaching the creator at the time the Change Request is created.
Check the email alert and see who this email should be sent to. If the individual creating the ticket is not specifically selected in the email alert, then they will not get the notification. In the email alert under recipients, you should be able to select Record Creator.
Hope this helps.
Eric J Cobb