4 Replies Latest reply on Jul 14, 2020 1:24 AM by Sonja Repo

    Ticket layout for tickets created via Salesforce mobile application

    Sonja Repo
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      How I can define a certain ticket layout, when I want to create a ticket via Salesforce mobile application? When I go to the Console and create a new Incident, I don't see a possibility for choosing the layout. If I add all the fields needed to this field set "Salesforce1 – Incident Details" and then open the ticket in browser via Remedyforce Console, it doesn't have any layout assigned. What is the best way for using a certain set of fields (layout) when creating a ticket via mobile application?