3 of 3 people found this helpful
I have been involved with many different customer ITSM & CMDB implementations across Africa and the Middle East over the years, and have yet to see ,or hear of it actually being used by users for production purposes. You only see it being used when you present it in a sales demo or in a user training session and that is, sadly, the last it ever is even mentioned, much less, used.
Thank you Theo Fondse! This is great info!
Kind of sad because it is a neat feature and could be very useful. Unfortunately, from what I have seen, it is beyond the maturity level of many organizations. They are still trying to get a handle on the basics of a functioning ITSM program and spending time too deep in the weeds to think about the big picture.
I thought Service Context was the coolest thing ever when it first came out. But yeah, doesn't seem to be getting much use.
We would have liked to use the context service, but the installation process is simply far too bad. The considerable annoyance does not outweigh the benefit.