1 of 1 people found this helpful
If you set the password from the VMware "console", then beware that the default keyboard in the console is the UK keyboard.
When you enter putty, your default keyboard might be a US keyboard. So, the password you entered in the console might not match if there are special characters in the password that are located in different places on a UK keyboard -vs- a US keyboard.
Excerpt from the KA:
1) Login from the ESX Console again as tideway user.
2) Change the password to something simple with no special characters. Use the "passwd" command to change the password.
3) Change the keyboard layout to US with this command:
4) Make the change to keyboard layout permanent following the instructions here for Redhat: https://docs.bmc.com/docs/display/DISCO110/Localizing+the+appliance
and here for CentOS: https://docs.bmc.com/docs/display/DISCO113/Localizing+the+appliance
5) Change the password again (with US keyboard) using "passwd". This time, special characters can be used.
As an alternative:
Lookup (on Google) how to translate the special characters from the UK keyboard to the US keyboard, and login with the translated password in a putty session.
Then, change the password with "passwd".