1 Reply Latest reply on Jul 7, 2020 4:25 PM by Brice-Emmanuel Loiseaux

    Owner information lost configuration item

    Mohammed Azmathullah Shareef
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      Need some help with below query

      Whenever there is any change in configuration item of (Server) there are two CI shown in ADDM one with valid IP and one without IP

      Owner information is with old CI without IP Address and new CI with IP doesn't have any information.


      I am updating this through excel upload after discovery.


      When I try to update the new CI it doesn't reflect the change. How get rid of this and update the new CI with information.

      This is get difficult as owner information has to be moved with CI when the host has any changes.