When I try to install the Application Pack, on a computer with agent control installed, I always receive the following error
20-07-06 08:51:13 : Communication with CTM Server using new binaries succeeded, RC=0
20-07-06 08:51:13 DEBUG: C:\windows\TEMP\DR1CM.188.8.131.52_windows_x86_64.zip_unknown\setup.exe -silent "C:\Program Files\BMC Software\Control-M Agent\Default\silent.xml"
The Control-M Application Pack 184.108.40.206 installer you are attempting to run seems to have a copy already running.
This could be from a previous failed installation attempt or you may have accidentally launched
the installer twice. The recommended action is to select 'Exit' and wait for the other copy of
the installer to start. If you are sure there is no other copy of the installer running, select
the 'Continue' to allow this installer to run.
Do you want to exit this installation?
Installation has failed.
20-07-06 08:51:13 Install setup_rc = 256
20-07-06 08:51:13 Function final_setagstate start
Action=INSTALL, file_extension=.zip, system_rc=256, setagstate=setagstate.exe
-07-06 08:51:13 DEBUG: "C:\Program Files\BMC Software\Control-M Agent\Default\exe\setagstate.exe" DeploymentUpdate Deployment_Failed 189 0 0 0 0 "Control-M Application Pack installation Failed please see installation log" -agent Default
Status 'DeploymentUpdate' sent successfully to CTM server
MsgText=Control-M Application Pack installation Failed please see installation log
20-07-06 08:51:13 setagstate rc=0
20-07-06 08:51:13 Function final_setagstate end
20-07-06 08:51:13 ERR_MSG=Control-M Application Pack installation process was aborted. For more details, please view the installation log.
20-07-06 08:51:13 RC=91
I have reviewed the following article, but I don't see any corrupt setup in the temp directory, nor is there any setup.exe process in memory.
I have even physically restarted the computer with m agent control, and the error is the same
Also, I have tried to install the application pack, in another machine with an agent installed, and if I have been able to do it.. But not the one that gives me the error.
Could you give me some help on the subject?