5 Replies Latest reply on Jul 9, 2020 1:19 AM by rodrigo barcat

    Remedyforce - Use the value of a previously filled field as a filter for a lookup field

    rodrigo barcat
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      Hi team,


      I am trying to create a new field (look up) to show data filtered.


      My case is:


      1 - The client is filled in. So, the account is automatically filled

      2 - I created a new lookup field to show phisical location that is related with the account. (I already have the relation key between INCIDENTS and Physical Location).

      3 - When I test the lookup field, all records in the physical location are shown, not just those related to the account.


      is it possible to achieve?

      kedar zavar Anne Brock Paul Donders BMC Helix Remedyforce