4 Replies Latest reply on Jul 3, 2020 12:11 AM by Vinayak Jadhav

    RBE configuration

    Mayank Kumar
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      I am configuring RBE to create Incidents by sending an email. Rule has been configured to create ticket based on a particular subject string. And sending email to incoming email configured on Email Mailbox Configuration does create a ticket. Requirement is to send email to a shared mailbox and it should trigger ticket. Can someone help me with how to configure this, to enable us to create tickets by sending email to a shared mailbox.