I delayed the notification rule 3 minutes to allow time for the previous rule to finish so that fixed the blank fields. I can use the carrot up and down arrows on my phone to navigate up and down the self-serve form and populate the notes field but can't choose it with my cursor.
Created a case for another issue that I wonder if anyone has seen. My custom text 1 field on the self-serve form populates the custom text 5 ticket form not the field it is supposed to populate. Custom text 5 is not a self-serve field.