1 Reply Latest reply on Jun 30, 2020 10:20 AM by Bentze Perlmutter

    Smart folder shows the green color from monitoring but log shows executing status.

    Venkat Pagidipalli
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      We have an issue with the folder, folder color was showing green (ended ok), but the folder staus/logs shows the executing. If anyone faced this issue, What was the issue and how to fix it.

        • 1. Re: Smart folder shows the green color from monitoring but log shows executing status.
          Bentze Perlmutter

          Hi Venkat,

           

          This sounds like a potential bug so probably best logged with BMC Support so they can investigate, but if you want community help, may I suggest you provide more information, such as:

          1. Version of Control-M/Server and of Control-M/EM (in case this is a known bug fixed in a later version)

          2. Does this problem re-occur or was it a once off issue?

          3. Provide the full LOG of the Smart Folder (maybe it went to Ended OK and later to Executing, after a job in it was rerun or a job got ordered into it, but the GUI is not reflecting the status color correctly, which I would think is a bug).

          4. Is the Smart Folder a Cyclic folder?

          5. Are there any jobs in the Smart Folder that have the "End Folder" field checked? And if yes, have any of those completed?

           

          Regards,

          Bentze