1 Reply Latest reply on Jun 30, 2020 4:01 AM by Romuald Bois

    Link contact through email submission to other then Sender

    Sonia Agarwal
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      Hi,

       

      We are using FootPrints ServiceDesk 19.02. I am working on a rule to link contact to the person other than email sender (Email submission ticket creation). I have created a field (other_person) to populate userid. My rule is copying other_person to userid and clearing other linked field on the form, linking contact with userid is not linking the contact.

       

      Any idea what am I doing wrong?

       

       

      Thanks,

      Sonia