1 Reply Latest reply on Jul 7, 2020 4:42 AM by Sidhdesh Punaskar

    An issue when using global search in Smart IT to search for articles.     The articles that are less relevant come up first while the most relevant articles are located at the very bottom of the results list.      This is most observable in Smart Recorder

    Amit Kenton
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      An issue when using global search in Smart IT to search for articles.

       

      The articles that are less relevant come up first while the most relevant articles are located at the very bottom of the results list.

       

      This is most observable in Smart Recorder which is limited to a chunk of 15 records thereby causing the most relevant articles to not be shown at all.

       

      The articles that do show have almost no relevancy to the search terms.

      The articles that have the same exact keywords as the search terms have the least relevancy as opposed to articles that have keywords that are totally different from the search terms.

       

      We have tried to boost the keywords field weight to 100.000.000 and re-indexing, but it didn't help