2 Replies Latest reply on Jun 26, 2020 9:22 AM by rodrigo barcat

    Remedyforce - Process Builder - Change Task Status after ticket conclusion

    rodrigo barcat
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      Hi all,


      It it possíble to update the task status when the incident is completed?


      I design a flow as described below:


      1 - Create an incident w/ inc template. In this template I have an opened task

      2 - Work on my incident until complete it

      3 - When staff changes the status to completed, I would like to change the task status from OPEN to IN PROGRESS


      I tried to create a flow (PB) running under incident object and when has the incident status changed to Completed I try to create an action to change status, but have not lucky.


      Anyone know if it is possible and how? Thank tou