1 2 Previous Next 15 Replies Latest reply on Jun 23, 2020 8:33 AM by Muhammad Junaid

    Remedy Service Desk Installation

    Muhammad Junaid
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      Hello,

       

      I am new to Remedy. Kindly guide me from where I would start.

       

      I am exploring following features :

       

      • Incident Management
      • Problem Management
      • Service Request Management
      • Change Management
      • Release Management
      • Asset Management
      • Configuration Management
      • Service Level Management
      • CMDB

       

      As far as I have understand for small deployment three servers are required

       

        1. For Database (if using remote DB)
        2. For Application Server (AR System Server)
        3. For Web Console (Mid Tier)

       

          AR System Server is used as an application server.

           Which component need to install at Web Tier, at this layer we can configure above features & process/Work flow

       

      Can anyone please share simple steps for above mentioned features, do I need any else server.

       

      Thanks
      Junaid

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