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    Open a custom form to include ticket (Incidnet or Change) details in Digital Workplace

    Mohamed Mounir
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      I have one of the customers that they need all the End users to see the details of the tickets which is opening from DWP (19.11).


      if the end-user raised a service request and that request open a ticket (incident or change) they need a link or custom form that let the end-user click on it to see the details of the ticket open to that raised request (e.g. ticket ID, status, category, Assignee, resolution)


      is there any ways to achieve this even if in a customization way. in other words, is there anyone achieve something similar to this it will be grateful.

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