3 Replies Latest reply on Jun 22, 2020 5:32 AM by Karl Halleni

    RSSO test of Kerberos authentication gives status 500 error

    Karl Halleni
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      Software versions:

      Windows Server 2019 Standard

      Open JDK 13.0.2

      Tomcat 9.0.33

      RSSO 20.02

       

       

      All ports in the RSSO-server firewall are open.

       

      RSSO realm has been configured for Kerberos authentication. When the test-button is clicked the following message is displayed. Any ideas what is causing this?

       

      Attached are log files created when the Tomcat service was started. The test-button was clicked at time 11:01.

       

      Error message:

      {"data":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<!doctype html>\n<html dir=\"ltr\">\n<head>\n <meta charset=\"UTF-8\">\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0, shrink-to-fit=no\">\n <meta http-equiv=\"X-UA-Compatible\" content=\"ie=edge\">\n\n <link rel=\"stylesheet\" href=\"/rsso/css/error-fonts.css\">\n <link rel=\"stylesheet\" href=\"/rsso/css/error.css\">\n <link rel=\"shortcut icon\" type=\"image/x-icon\"\n href=\"/rsso/img/icons/favicon_48x48.ico?v=20200206123348\"/>\n\n <title>An error occurred. Please contact your administrator or retry later</title>\n</head>\n<body>\n<div class=\"error-page\">\n <div class=\"error-page__container \">\n \n <h1 class=\"error-page__code\">500</h1>\n \n <h2 class=\"error-page__title\">\n An error occurred. Please contact your administrator or retry later\n </h2>\n <p class=\"error-page__description\">\n The server encountered an internal error that prevented it from fulfilling this request.\n </p>\n </div>\n</div>\n\n</body>\n</html>\n\n","status":500,"config":{"method":"POST","transformRequest":[null],"transformResponse":[null],"jsonpCallbackParam":"callback","url":"/rsso/config/krb/test","data":{"kerberosKdcHost":"YYYYY.ttttt.ddddd","kerberosRealm":"ttttt.ddddd","kerberosSpn":"serviceaccount@ttttt.ddddd","kerberosSpnPassword":null,"kerberosUseKeytabFile":false,"realmId":"Remedy","id":"kerberos"},"headers":{"Accept":"application/json, text/plain, */*","Content-Type":"application/json;charset=utf-8","Authorization":"RSSO eyJhbGciOiJIUzI1NiJ9.eyJpYXQiOjE1OTE4NjYwMjksImV4cCI6MTU5MTg2OTYyOSwic3ViIjoiQWRtaW4iLCJpc3MiOiJUUlYzNDE3NS50cmFmaWt2ZXJrZXQubG9jYWwiLCJqdGkiOiI0YTU2MWFmMi04YTkwLTQxYWQtOWUxMC0zZTI0YmYxODZlNTUiLCJzYWFzQWRtaW4iOnRydWUsInR5cGUiOiJJTlRFUk5BTCIsInRlbmFudCI6IjAwMDAwMDAwLTAwMDAtMDAwMC0wMDAwLTAwMDAwMDAwMDAwMCJ9.XuNV6L0-05xt0unoXg5tm-iqSx6OAMBnzdpQAIFoxRM"}},"statusText":"","xhrStatus":"complete","resource":{"kerberosKdcHost":"YYYYY.ttttt.ddddd","kerberosRealm":"ttttt.ddddd","kerberosSpn":"serviceaccount@ttttt.ddddd","kerberosSpnPassword":null,"kerberosUseKeytabFile":false,"realmId":"Remedy","id":"kerberos"}}