1 Reply Latest reply on Jun 10, 2020 9:24 AM by Cristy Castano

    Validation Rule using a Picklist

    Cristy Castano
      Share This:

      I would like to create a validation rule that when the status is Completed/Resolved, the staff must select a resolution code.  The resolution Code is a picklist.

      when I try to use it in the validation rule I get an error saying I cannot use the picklist : Error: Field Resolution_Code__c is a picklist field. Picklist fields are only supported in certain functions


      Here is the Rule:

      ISBLANK( Resolution_Code__c ) &&

      BMCServiceDesk__Status_ID__c ="COMPLETED/RESOLVED" &&

      $User.BMCServiceDesk__IsStaffUser__c = True