1 Reply Latest reply on Jun 3, 2020 4:21 AM by Sidhdesh Punaskar

    Smart IT 19.02 patch 1

    Majd Alsadi
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      Hello all,


      I was trying to patch the Smart IT, after patching it was giving me deployed with error.


      So i roll back the patch but it was stuck in waiting the utility to run and i found this article:


      Remedy D2P - When deploying Smart IT 1805 patch 5, package is getting rollback with error "Failed to stop processes {BMC:SmartITWebServer=[BMC:SmartITWebServer]}"


      there was a step to Delete any Smart IT payload entries from AR System Single Point Deployment Payload form.


      After that now when i import the patch again it gibe that its deployed successfully but when i check the system was skipped the deployment package and reason its state that :


      The Deployment Pre-Check for the Content failed with following message - 

      SmartIT 1902 is not present


      So i think its not deployed, i was trying many time but with no luck.


      Can anyone help me on this.