1 Reply Latest reply on Jun 1, 2020 8:50 AM by Neena Ahirrao Guha

    Mass Transfer Incident Error

    Oliver Edmunds
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      I am trying to move incidents from one queue to another in order to close the queue but when I try to do this I get the following:


      Error: Please select an active Category.


        • 1. Re: Mass Transfer Incident Error
          Neena Ahirrao Guha

          Hi Oliver Edmunds


          Generally this error occurs when the Category used in any record like Incident is made Inactive and user try to update that record. Please check the Incident records for which you are trying to change the Queue are having all Active Categories assigned. If any Inactive Category is assigned/used in any record either you have to make that Category Active or change that Category to Active Category in those Incident Records before changing the Queue.