2 Replies Latest reply on Jun 24, 2020 8:10 AM by Anuj Bathvi

    Not Able to Login to RSSO

    Anuj Bathvi
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      Hello Experts,

       

      I have used Remedy_Single_Sign-On_for_TrueSight_Version_11.3.01_Windows and installed it successfully. It was working fine but we found today the vm was shut down and when it got up. We were not able to login to RSSO. Below is the error:

       

      29 May 2020 19:21:00.745 SEVERE Thread_25 com.bmc.rsso.data.config.ConfigReader.getLatestConfigurationTimestamp(): Failed to obtain the latest timestamp. Details: Error initializing datasource

      Details: Error initializing datasource

      com.bmc.rsso.dao.util.DatabaseInitializer.init(DatabaseInitializer.java:54)

      com.bmc.rsso.dao.BaseDatabaseDao.init(BaseDatabaseDao.java:53)

      com.bmc.rsso.dao.BaseDatabaseDao.<init>(BaseDatabaseDao.java:43)

      com.bmc.rsso.dao.SqlRelayStateDao.<init>(SqlRelayStateDao.java:28)

      com.bmc.rsso.dao.util.GenericDaoCreator.createRelayStateDao(GenericDaoCreator.java:64)

      com.bmc.rsso.dao.DatabaseFactory.createDaoObjects(DatabaseFactory.java:178)

      com.bmc.rsso.dao.DatabaseFactory.<init>(DatabaseFactory.java:81)

      com.bmc.rsso.dao.DatabaseFactory.getInstance(DatabaseFactory.java:108)

      com.bmc.rsso.data.config.ConfigReader.getLatestConfigurationTimestamp(ConfigReader.java:35)

      com.bmc.rsso.data.SpDataManager.checkOrUpdateConfig(SpDataManager.java:132)

      com.bmc.rsso.data.SpDataManager$CheckForUpdateTask.run(SpDataManager.java:68)

      java.util.TimerThread.mainLoop(Timer.java:555)

      java.util.TimerThread.run(Timer.java:505)

       

      I had tried multiple solution which was there on communities but no luck. Can anyone suggest/help ?