14 Replies Latest reply on Jun 3, 2020 2:35 AM by Carl Wilson

    Assignment record on Application Pending

    Edison Pioneer
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      Hi all

       

      I found just one assignment record stuck in the application pending form.(Screenshot attached)

      Concerned it might be a foreboding of things going haywire in the system.

       

      Following are the details.-

       

      Category: AE:Assign

      Command: DoAssign

      Tag: Service Request Assignment Round Robin

      Form: SRM:Request

       

      I tried to make use of the source ID and check if it can give me any record in forms like SRM:RequestInterface, SRM:RequestInterface_Create but to no avail

       

      I am clueless as to how should I go about investigating this.

      Would anyone kindly guide me here?

       

      Merci beaucoup

      Ed